Friday, October 1, 2010
That's right, "Apple Schmapple." I know. I'm a Mac Disciple.
Two days ago I went into the Apple store. I wanted this new Apple TV thing! I was told, "It will be released in early October."
"Could you be more specific?"
"Sorry, we don't know more than that," said the sweet young thing.
"Can it stream any video from the web?" I asked.
"Let me get you someone who knows more."
10 minutes later another Apple Blue Shirt approached.
"Can I help you?"
"Yep. I want to know more about Apple TV."
"We can learn together!" he said and led me to an iMac where he brought up the website.
While I politely listened, he told me nothing I did not know. "We haven't seen it yet."
Huh? Must not going be here for a while...
This morning I opened my e-mail in the doctor's office. Apple TV is here! Order online or come in to an Apple store.
Off I went after my appointment. Arrived at 12:10.
"I'd like to get an Apple TV," I said to yet another Blue Shirt.
"Yeah! I saw got that email too. Let's see where they are. I just got in."
An older Blue Shirt looked at him and said "They're sold out."
"I was here the day before yesterday and ...."
"Man, I guess we are both gonna have to wait!"
OK, Apple. So you are the best at what you do... except when it comes to customer service.
Flashing back to my 2.5 hours with the AT&T guy, who could not get the order in on day one of iPhone 4.
Fool me twice shame on you. Fool me once... I mean fool me twice... you know. It's not nice to fool people!"